Customs Brokerage
What is a freight forwarder?
A company that arranges the transportation of goods from one location to another, coordinating all logistics and paperwork on behalf of the shipper.
What services do you offer?
We offer air freight, sea freight, land freight, customs brokerage, warehousing, cargo consolidation, door-to-door delivery, etc.
What countries do you operate in?
Mainly based in India, also we are associated with different international freight forwarding alliances and networks, and can handle worldwide nations.
How do I get a quote for my shipment?
Provide details about the necessary information needed to generate a quote (origin, destination, cargo type, weight, volume, etc.)
How do I initiate a shipment?
Please provide invoice and packing list, we will offer the freight as per selected mode of shipping, then we initiate the booking and will handle as per shipping terms
What kind of documentation do I need to provide?
Mainly documents like commercial invoices, packing lists, certificates of origin, required for any consignment. Besides if you are working with us first time, we will require KYC of your company or individual.
How do I track my shipment?
You may directly track your consignment through online dedicated tracking portal once you booked.
How are shipping costs calculated?
Several factors impacting pricing, including weight, volume, distance, mode of transport, and any additional fees.
What payment methods do you accept?
Our first priority to accept payment direct to Bank Transfer. We accept payments via UPI ID, QR, Paypal/ Razor Pay too.
Do you offer any special rates for large volume shipments?
Yes, we offer discounts on volumetric or regular clients.
How do you handle customs clearance?
As a customs broker we are using third party for goods clearance, each product requires different documentation, and NOC’s and follow procedures. To make hustle free customs handling we experienced team members for Export/ Import of goods clearance.
Do you offer cargo insurance?
Yes, we offer cargo insurance on request of shipper/ consignee through our Swiss insurance agent and covers ‘All Risk’. For insurance you have to pay extra as per policy purchased.
How can I contact customer support?
Customer support available 24*7 on email info@prishaexpress.com
Working Days (IST Time Zone)
Mon – Sat: 10.00 AM to 6.00 PM
Sunday & Govt. Holidays – Office will remain Closed
Do you offer any value-added services?
Yes we offers services like white, labelling, packaging, repackaging or storage options for by 3PL.
Do you require a deposit for booking?
Yes we require an advance amount USD 100 for sea & air cargo; it will be adjusted in final billing. We takes this advance, because sometimes suddenly shipment cancelled by shipper and consignee, the slot of cargo remain empty, and the carrier lines charged us penalty.
Can you accommodate oversized or heavy loads?
We provide third party warehouses as per requirement, cranes/ forklifts etc too on additional cost.
Can you handle fragile items?
We handle fragile items, packaging door to door handling including insurance.
Do you transport hazardous materials?
We handle all kind of hazardous materials which have proper NOCs, MSDS, legally can export or import.
Do you offer door-to-door delivery?
We offer door to door delivery through our international forwarding associate agents.
What are your cancellation policies?
If shipment cancelled after space confirmed by airline or release container from shipping line, USD 100 per consignment/ container will be charged. For sea cargo, container movement charges/ also local terminal/ warehouse fees will be included in billing.
If shipment cancelled after arrival at Customs Bonded Zone, must pay all expenses at actual billing, along with our handling charges for the Back to Town process.
What is customs clearance?
Customs clearance is the process of declaring goods to customs authorities when entering or leaving a country, ensuring compliance with regulations and paying necessary duties and taxes before goods can be released.
Why do I need a customs clearance company?
A customs clearance company, also called a customs broker, specializes in navigating complex customs regulations, preparing documentation, and facilitating the smooth movement of your goods through customs, saving you time and potential issues.
What services does your company offer?
Our services include customs declaration preparation, import/export documentation review, duty and tax calculation, customs brokerage, compliance advice, and shipment tracking.
What documents do I need for customs clearance?
Typically, you'll need a commercial invoice, packing list, bill of lading, certificate of origin, import license (if required), and any other specific documents depending on the goods and destination country.
How do I provide you with my shipping documents?
You can usually submit documents electronically through our online portal or by email.
What happens if my documents are incomplete or incorrect?
If your documentation is not complete or has errors, it could lead to delays in customs clearance or potential penalties, so it's important to provide accurate information.
How long does customs clearance usually take?
The time for customs clearance can vary depending on the complexity of your shipment, the destination country's regulations, and whether additional inspections are required.
How are your fees calculated?
Our fees are typically based on a combination of factors like the value of the shipment, the type of goods, and the complexity of customs procedures.
What are the potential costs associated with customs clearance besides your fees?
Aside from our fees, you may incur import duties, taxes, and any additional charges related to inspections or special handling, warehouses etc.
Do you handle customs clearance for restricted or controlled goods?
Yes, we can assist with customs clearance for specific items like hazardous materials, food products, or items requiring special permits, ensuring compliance with relevant regulations.
How do I find out if my goods require special permits or certifications?
Contact us to discuss your specific items and we can advise you on any necessary permits or certifications needed for customs clearance.
How can I contact you if I have questions about my shipment?
You can reach us via phone, email, or through our online portal to get assistance with your customs clearance process.
What is a courier service?
A courier service is a delivery service that is similar to shipping, but instead of shipping all of your deliveries are completed by a driver the same day. This ensures that your package is delivered on time with no delays and safely to its destination without it being bumped around during the shipping process.
Why would I need a courier service?
Couriers fill the need for delivery of packages where shipping just doesn’t cut it. Courier mode is best for fast services and the best for small personal consignments. It is comprehensive services where carrier provides door to door, you may track as per tracking details. This means your package arrives on time and safely to its destination.
What does it cost for a courier?
Costs for our courier and delivery services will vary based upon the size and weight of the item, what type of vehicle you require, how quickly you need the item delivered and the distance from your pick up point and delivery point. Contact us or use our online request form for an accurate quote.
Do you offer medicine courier services?
We offer medicine shipping by courier services with valid Dr Prescription & purchase bill, medical sample, medical specimen, medical equipment, and medical supply delivery throughout the world. We provides climate & temperature controlled medicines shipping services too.
